On-Demand Training
All providers: New provider orientation
- Register for new provider orientation – This link allows you to self-register for Magellan’s Learning Management System and be assigned the new provider orientation training.
- New provider orientation agenda
- Quick reference guide
All providers: Credentialing and contracting resources
- Credentialing process for individual providers (5:35)
- Credentialing process for organizational/facility providers (5:18)
- Credentialing documentation checklist
- How to complete the Medicaid Disclosure Form (3:42)
All providers: Continuing education
Earning your CEUs just got easier—access Psych Hub at no cost!
*NEW* Respite and Skills Training and Development (STAD) providers
To access the Respite or STAD training, please click the corresponding link below to access Magellan's Learning Management System, Reach 360. If you have registered for the learning manager system previously, you will be taken directly to the course. If this if your first time accessing our learning management system, you will be asked a few simple questions to register and access the training.
Please note: You will be required to complete a survey at the end of the Respite and STAD training to capture reporting information. The survey must be completed in order for the training to be considered complete.
Outpatient provider training recordings and materials
Availity Essentials
- Availity Essentials webinar handout (PDF)
- Administrator training recording (Availity Essentials sign-in required to access) and handout (PDF)
- Accessing Provider Functions in Availity Essentials Payer Space user guide (PDF)
- Availity Essentials troubleshooting guide (PDF)
Claims
- Claims Submission – Part 1: Elements of a clean claim, how to submit claims (17:10) 2024
- Claims Submission – Part 2: Claims processing, claims resubmission and resolution (7:13) 2024
- Claims Submission - Presentation deck (PDF) 2024
- Magellan Network and Claims Submission – Part 1 (9:41) and Part 2 (8:12) December 2023
Critical Incident Reporting and Quality-of-Care Concerns
- Part 1: Overview of QI department and critical incident reporting (14:08) December 2023
- Part 2: Quality-of-care concern process and releationship to critical incident reporting (4:43) December 2023
IBHP Provider Handbook Supplement Overview
- Part 1: Handbooks, credentialing and contracting, key resources (6:56) March 2024
- Part 2: Reimbursement (4:14) March 2024
- Part 3: Supervisory protocols, treatment record reviews (10:21) March 2024
- Handbook Supplement Overview presentation deck (PDF) March 2024
Providing Care
- Clinical Review Guidelines (11:25) and presentation deck (PDF) April 2024
- Orientation to American Indian/Alaska Native (AI/AN) health systems and culturally validated care (25:16)
Systems and Assessments
- Authorizations system training resources, including quick reference guides and recorded training sessions
- Outcomes and assessments system training resources, including step-by-step guides, short demos and recorded training sessions
Inpatient and residential provider training recordings and materials
Availity Essentials
- Availity Essentials webinar handout (PDF)
- Administrator training recording (Availity Essentials sign-in required to access) and handout (PDF)
- Accessing Provider Functions in Availity Essentials Payer Space user guide (PDF)
- Availity Essentials troubleshooting guide (PDF)
Claims
- Claims Submission – Part 1: Elements of a clean claim, how to submit claims (17:10) 2024
- Claims Submission – Part 2: Claims processing, claims resubmission and resolution (7:13) 2024
- Claims Submission - Presentation deck (PDF) 2024
Continuity of Member Care
IBHP Provider Handbook Supplement Overview
- Part 1: Handbooks, credentialing and contracting, key resources (6:56) March 2024
- Part 2: Reimbursement (4:14) March 2024
- Part 3: Supervisory protocols, treatment record reviews (10:21) March 2024
- Handbook Supplement Overview presentation deck (PDF) March 2024
Providing Care
- Clinical Review Guidelines (11:25) and presentation deck (PDF) April 2024
- Orientation to American Indian/Alaska Native (AI/AN) health systems and culturally validated care (25:16)
Systems and Assessments
- Authorizations system training resources, including quick reference guides and recorded training sessions
- Outcomes and assessments system training resources, including step-by-step guides, short demos and recorded training sessions
Inpatient providers only
Magellan Overview and Key Processes
- Part 1: Introduction to Magellan (8:28)
- Part 2: Overview of Authorizations (4:12)
- Part 3: Claims Submission (7:48)
- Part 4: Magellan’s Approach to Network Development (7:24)
- Presentation deck (PDF)
Critical Incident Reporting and Quality-of-Care Concerns
- Part 1: Critical Incident Reporting (14:07)
- Part 2: Quality-of-Care Concerns (4:42)
- Presentation deck (PDF)
Residential providers only
Magellan Overview and Key Processes
- Part 1: Introduction to Magellan (8:53)
- Part 2: Overview of Authorizations (4:52)
- Part 3: Claims Submission (7:48)
- Part 4: Magellan’s Approach to Network Development (7:24)
- Presentation deck (PDF)
Critical Incident Reporting and Quality-of-Care Concerns
- Part 1: Critical Incident Reporting (14:07)
- Part 2: Quality-of-Care Concerns (4:42)
- Presentation deck (PDF)
All providers: State-sponsored events
- K12 Youth Suicide Prevention ECHO Series https://www.youtube.com/playlist?list=PL7ETCMgAG4ic_I0sDqXdlI3z7N651Txe0
All providers: Outcomes and assessments system training
- Outcomes and assessments system training resources, including step-by-step guides, short demos and recorded training sessions