Contact Us

How can we help?

Our customer care team is always here to support your needs. 

Contact Information

Members: 1-855-202-0973 (TTY 711)
24 hours a day, 7 days a week

Providers and Others: 1-855-202-0983
8:00 a.m. - 6:00 p.m. MT, 7:00 a.m. to 5:00 p.m. PT

Office Locations:
333 West Rossi Street
Boise, ID 83706

6500 N. Mineral Drive
Suite 202
Coeur D’Alene, ID 83815

500 S. 11th Avenue
Suite 201
Pocatello, ID 83201

Idaho Leadership Contact Information

David Welsh

Chief Executive Officer
welshd@magellanhealth.com
Boise, ID

Amber Leyba-Castle

Youth Empowerment Manager
degiulioa@magellanhealth.com
Pingree, ID

Anne Schulze

Quality Director
schulzea2@magellanhealth.com
Boise, ID

Brennan Serrano

Marketing Communications Manager
serranob@magellanhealth.com
Boise, ID

Dan Cockrell

Senior Account Manager
cockrelld@magellanhealth.com
Boise, ID

David Tovar

Network Director
tovard1@magellanhealth.com
Boise, ID

Eric Lewis

SIU Investigations Manager
lewise4@magellanhealth.com
Boise, ID

Jennifer Bly

Clinical Care Navigation Director
blyj@magellanhealth.com
Pocatello, ID

Jess Wojcik

Recovery & Resiliency Services Manager
wojcikj@magellanhealth.com
Boise, ID

Dr. Jonathan Harland

Medical Director
harlandj@magellanhealth.com
Seattle, WA

Julie Carlson

Sr. Director of Healthcare
jacarlson@magellanhealth.com
Urbandale, IA

Mallory Kotze

Account Executive
kotzem@magellanhealth.com
Boise, ID

Matt Hardin

Crisis Systems Director
hardinm@magellanhealth.com
Pocatello, ID

Dr. Samuel Pullen

Chief Medical Officer
pullens@magellanhealth.com
Boise, ID

Seth Ingram

Sr. Director of Operations
ingrams@magellanhealth.com
Boise, ID

Tyler Nachtman

Finance Director
nachtmant@magellanhealth.com
Boise, ID

Yvonne Niedergesaess

Compliance Manager
niedergesaessy@magellanhealth.com
Boise, ID

Complaint (Grievance) Form

You will need to download and install Adobe Acrobat Reader from this site to use the pdf forms.