Nondiscrimination & Language Assistance - Magellan of Idaho
Non-Discrimination Statement
Magellan Healthcare does not discriminate on the basis of race, color, national origin, religion, disability, sex, gender identity, marital status, health status, need for services, or age. If you think you were discriminated against, weren’t treated fairly or didn’t get services because of your race, color, national origin, religion, disability, sex, gender identity, marital status, health status, need for services, or age, you may send a complaint to the Magellan Healthcare Civil Rights Coordinator. You can send it in one of these ways:
By Mail:
Magellan Healthcare Civil Rights Coordinator
Corporate Compliance Department
8621 Robert Fulton Drive Columbia, MD 21046
By Phone: 1-800-424-7721 (TTY 711)
By Email: Compliance@MagellanHealth.com
If you need help with your complaint, please call our toll-free number at 1-800-424-7721 (TTY 711). You must send the complaint within 60 days of when you found out about the issue.
You can also file a complaint with the U.S. Dept. of Health and Human Services:
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone: 1-800-368-1019 (TDD 1-800-537-7697)
Fax: 1-202-619-0403
Mail: Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Return them to:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201
Free Language Assistance Services and Alternate Formats
Free services are available to help you communicate with us, like letters in other languages or in other formats like large print. Or you can ask for an interpreter or get help in American Sign Language through TTY and a video relay service. To ask for help, please call our toll-free number at 1-855-202-0973 (TTY 711).