New Options For Managing Your Digital Medical Records

In 2021, a new federal rule made it easier for our members to manage their digital medical records.

The Interoperability and Patient Access rule (CMS-9115-F) focuses on interoperability and patient access, making it easier for members to get their health records when they need it most in a way they can best use it. (For more information about this rule, visit the CMS website

The new rule makes it so you can easily find information on:

  • Claims (paid and denied)                    
  • Healthcare providers
  • Specific parts of your clinical information

Samples of data we maintain include: 

  • Patient Information
    • First name
    • Last name
    • Previous name
    • Middle name
    • Suffix
    • Birth sex
    • Date of birth
    • Race
    • Ethnicity
    • Preferred language
  • Allergies and intolerances
    • Substances (medications)
    • Substances (drug class)
    • Reaction
  • Contact information
    • Current address
    • Previous address
    • Phone number
    • Phone number type
    • Email address
  • Health concerns
  • Immunizations
  • Procedures
  • Medications
  • Laboratory tests and results
  • Assessments and treatment plans
  • Care team members

How to get your Information

The new rule allows you to use an app from a third-party application developer (a company with no connection to Magellan) to look up your health information. Visit the interoperability member portal and sign in to:

  • View a list of approved third-party applications,
  • Download an application to your mobile phone (Android or iOS), and
  • Manage your healthcare information from there


Frequently Asked Questions

Visit the interoperability member portal here: You can find a list of third-party apps there.

To learn more, call Magellan at 1-855-202-0973 (TTY 711).

You will have access to health information with a date of service of January 1, 2016 or later.

Yes. You will be able to access your health information no matter what health plan or provider you see.

No. The app is not affiliated with Magellan. Visit the interoperability member portal and sign in to view a list of approved third-party applications, download the application to your mobile phone (Android or iOS) and manage your healthcare information from there.

No. You do not have to use an app to access your health information. You can contact your provider or Magellan for information.

It depends on the app you choose. Some apps will collect your health data. This includes, but is not limited to:

  • Claims
  • Medications
  • Diagnoses
  • Procedures
  • Doctor visits

You give the app permission to collect your health information when you sign up for it. The app’s Notice of Privacy Practices should tell you what information it collects.

The app's Notice of Privacy Practices should tell you what information it collects. Apps do have the ability to collect non-health data, such as your location. Some apps give you the option to provide that information. We suggest that you ask the app provider.

If a family member is linked to your health account, there is a chance that their health information will be shared.

You will need to contact your provider or health plan.  The app only makes data available from healthcare sources. The app does not create this data.

We suggest that you request a Notice of Privacy Practices from the app provider to understand your rights.

The best way to stop sharing data is through the interoperability member portal using revoke access function, through the app, or by contacting the app’s support.