Community Connection Newsletter

Magellan is proud to share we received Full Accreditation from the National Committee for Quality Assurance (NCQA*). This award lasts from November 3, 2025, through November 3, 2028.

What this means for you
This national quality review shows Magellan meets strong standards for your care. It means Magellan:

• Is trusted at the national level to help you get the care and support you need.
• Follows clear, consistent rules to support your mental health and substance use needs.
• Works hard to make sure you receive safe, helpful, and timely services.
• Stays focused on providing high-quality care to all IBHP members.

*NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA MBHO Accreditation standards are intended to help organizations achieve the highest level of performance possible, reduce patient risk for untoward outcomes, and create an environment of continuous improvement.

Magellan is seeking IBHP members and parents/caregivers to join the 2026 MFAC. Members share real experiences to help improve IBHP mental health and substance use services.

What MFAC members do
Give honest feedback about their experiences with IBHP services
Help Magellan understand what is working well and what could be improved
Share ideas that support better care for all members
Speak only for themselves, not for a provider, agency, or organization

Meeting details
Start date: February 19, 2026
Schedule: Every other month on the third Thursday from 1:00-2:00pm MT / 12:00-1:00pm PT
Commitment: One-year 
Stipend: $75 for each meeting attended (must attend 75% or more of the meeting)
Location: Meetings are held virtually over Zoom.

Who can apply
If you’re an interested IBHP member’s parent/caregiver and want to share your experiences to help improve services:
Visit the Member and Family Advisory Committee page to learn more and apply
Submit your application by January 19, 2026 
 

What is Wraparound?
Wraparound is a planning process that brings people together to support a youth, with serious emotional or behavioral needs, and their family. Families choose the people they trust to be on their team.

Who’s on the team?
A team may include: 

• Natural supports: Family members, friends, neighbors, or mentors who will stay in the youth’s life long after Wraparound ends
• System partners: People from child welfare, juvenile probation, schools, developmental disability programs or other community programs
• Formal supports: Counselors, community-based rehabilitation services (CBRS) workers, or other service providers

Before joining the team, each person attends a short Wraparound orientation to understand how the process works and what their role will be. After orientation, they can decide if they want to take part.

What if the youth or family feels unsure?
It is very common for families to feel unsure about inviting certain people to their team. They may feel:

• Uncomfortable sharing personal information
• Unsure about the relationship
• Worried about inviting people who work in legal or child welfare systems

Wraparound coordinators are trained to help families talk through these concerns. Families always make the final decision about who is, or is not, on their team.

How team-based planning works
Once the team is formed, everyone works together to support the youth and family. The team creates a team mission statement that lists the family’s main goals and hopes. The team reviews the mission statement often to stay on track. 

In Wraparound, the youth and family are in charge. Each team member:

• Shares ideas to help the family build skills
• Takes action steps to support the plan
• Works toward goals that reflect the family’s voice and choices

This teamwork helps the family receive better, more coordinated care.

Regular feedback and check-ins
Wraparound planning includes regular check-ins to talk about progress and where support is still needed. Before Wraparound ends, team members receive a short survey to share feedback. Here’s what some team members have said about the process:

• “My Wraparound team believed in me and helped me get this far.” — Youth
• “These meetings help us stay on the same page.” — School principal
• “I appreciate the support and communication.” — Probation officer

Why it matters for families
Team-based Wraparound planning helps families by:

1. Building support: Helps families feel less alone by bringing together people who care.
2. Coordinating care: Creates one clear plan when services come from many places.
3. Creating long-term success: Builds skills, hope, and stability that last long after services end.

Want to learn more?
You can join a Wraparound 101 course to better understand how it works. See the Calendar tab for dates: IDHW WInS Competency Center

If you or someone you support is having a mental health or substance use crisis, Idaho’s crisis centers are here to help. They offer free, confidential, and caring support from trained staff who listen, help you feel safe, and guide you toward the next steps that fit your needs. 

What a crisis can look like
A crisis is different for everyone. It may include:

• Thoughts of suicide
• Abuse or neglect
• Bullying or harassment
• Loss of a loved one
• Stress that feels too hard to manage
• Trouble coping with mental health symptoms
• Substance use or misuse

What happens at a crisis center
When you arrive, staff welcome you and guide you through a simple check-in. Services may include:

• Basic health screening
• Mental health or substance use assessments
• Support from trained crisis professionals
• Peer support or recovery coaching
• Safety planning
• Help connecting to ongoing care

Key things to know

• Crisis centers are free and open 24/7/365.
• Available to accept walk-ins 24/7.
• No referral or insurance is required.
• You can stay for up to 23 hours and 59 minutes.
• You can return anytime you need support.

Each center has its own safety rules. Generally, people must come on their own (not forced), be medically stable, not violent or threatening, and meet age requirements (18+ for adults or 5–17 for youth).

Find a crisis center
Visit MagellanofIdaho.com/crisis-support to find a crisis center for youth or adults near you.

Need help now?
If you are in crisis and need to talk right away, call or text 988.