Community Connection Newsletter

Parents/legal guardians of youth with Magellan/IBHP membership, with or without Medicaid, can now create their own profile in the Magellan member portal, even if they don’t have Medicaid themselves.

The portal makes it easy for Idaho Behavioral Health Plan (IBHP) members and their families to find behavioral health information in one place. After creating your account, you can:

• See your claims or bills for services
• Track your care plan
• View behavioral health assessments like the CANS

You can also access personalized resources such as videos, articles, webinars, and more related to your behavioral health.

Need help getting started? Visit MagellanofIdaho.com. Click the For Members tab at the top of the page. Click on Member Resources and you will find the Member Portal Step-by-Step guide.

The Magellan Healthcare of Idaho crisis dashboard shows how people across the state are using crisis services. With the dashboard, you can:

• Learn about the full crisis system, including hotlines, mobile response, and crisis centers
• See how many people are reaching out, why they ask for help, and the kind of support they receive
• Understand where services are most needed and how they’re being used in different areas

This information helps Idaho improve crisis services so people can get help quickly, no matter where they live.

On Aug. 7, 2025, Magellan Healthcare launched Resources in the Lobby at Cottonwood Creek Behavioral Hospital. The program connects caregivers with a family support navigator during visiting hours to provide quick support and helpful resources.

During the first session, the navigator met with several parents and received positive feedback. Magellan, caregivers, and Cottonwood staff are excited to see the program grow as more families learn about it.

The program will continue the first Thursday of every month during Cottonwood’s visiting hours.

Be on the lookout in the next edition of the Community Connection for the Quality Corner! This section will share how Magellan works to make sure services are high quality, safe, and focused on giving members the best experience possible.

What is wraparound?
Wraparound helps families with complex needs who may be working with many systems or services. It’s designed to bring everyone together—youth, family and providers—to build one coordinated plan of care.

Learn more:

• What is Wraparound? video: English and Spanish
• Wraparound for Families Booklet (see page 5 for Wraparound Principles)
• Care Coordination Flyer

What makes Wraparound different
In Idaho, the Wraparound Intensive Services (WInS) model is guided by a core principle: family-driven and youth-guided care. You may also hear it described as youth-driven and family-guided or family voice and choice. Whatever the term, the idea is the same—youth and families lead the way, and the Wraparound team builds a care plan around their needs and goals.

What family-driven and youth-guided looks like

• Youth and families share their ideas, and the team listens. The Wraparound team supports them but doesn’t make decisions for them.
• Older youth (ages 14–21) take a stronger lead. They pick team members, set goals, choose strategies, and involve their families for guidance and support.

Why this matters
When youth and families are included in planning, they feel heard and supported. This builds trust, strengthens relationships with the care team, and helps families stay committed to their plan of care.

Interested in Wraparound?
If you know a youth or family who may benefit, please contact an agency in your area or reach out to Magellan for more information. For a complete list of Wraparound providers in Idaho, please visit the MagellanofIdaho.com Covered Services for Youth page.