Community Connection Newsletter

Magellan and the IBHP are working to support you and your family. One way they do this is through a behavioral health Quality Improvement Committee (QIC).

A QIC is a group of people who work together to make sure your behavioral health care is safe and of high quality. This group includes staff from Magellan, the Idaho Department of Health and Welfare, providers, community groups, and patient advocates. It also includes doctors and therapists.

This team reviews how care is working and looks for ways to improve it. Their goal is to make sure you get the best care possible.

Here’s what they focus on:

• Patient safety and rights: They review complaints to make sure everyone is treated fairly and safely.
• Care standards: They set clear guidelines so providers use safe, proven, and evidence-based treatments.
• Access to care: They check how quickly members can get appointments and if enough providers are available.
• Member experience: They listen to member feedback to help improve services.

Assertive Community Treatment (ACT) and Adult Peer Support services are now available again for eligible IBHP members.

• ACT is a team-based service that provides care in the community for people with severe and persistent mental health needs. The goal is to help members stay well, avoid crises, and live more independently.
• Adult Peer Support connects members with trained people who have lived experience. These peers offer support, give encouragement, and help guide members through recovery.

Please note that Magellan does not provide training or certification for Adult Peer Support. For more information about peer services, including training and certification options, visit: MagellanofIdaho.com/idaho-peer-services. 

Within the Youth Empowerment Services (YES), Idaho’s Children’s mental health system of care, we are focused on the 10 principles of Wraparound. Wraparound is a team-based care planning process for youth with serious emotional or behavioral needs which is different from other team meetings or service plans. Each month, we highlight these principles to help guide our work with youth and families.

This month, we focused on two key principles:
Natural Supports
Natural supports are people the youth and family trust, value, and respect. They can be unpaid supports (e.g., friends, family, coworkers, neighbors) or people who choose to go beyond their formal role (e.g., former teacher, coach, bus driver). It is highly encouraged to have as many natural supports in the Wraparound team as possible, since these are the people that the youth and family can rely on post the professional services

Community-Based Services
Wraparound uses resources in the youth and family’s own community. The goal is to help the youth stay at home whenever possible. The team builds on the supports already around the family and looks for help in their community first. If needed, they look outside the community.

Reminder: The 10 principles are not just ideas, they guide the work we do every day to support families. Thank you for your commitment.

Transition-Aged Youth game plan
The Transition-Aged Youth game plan helps young people get ready for adulthood. It explains what processes/benefits change at age 18, how to get behavioral health and Medicaid services, and ways to build independence.
Download the Transition-Aged Youth Game Plan

New Youth Empowerment Services (YES) flyer 
The Youth Empowerment Services (YES) flyer has updated information about Idaho’s behavioral health system for youth under age 18. It also includes a simple step-by-step guide to help families find services and support.
Download the updated YES Flyer

Visit MagellanofIdaho.com and click on “For Members” to find the information you need.

From there, you can:

• Learn about your benefits and services under IBHP: MagellanofIdaho.com/benefits-and-services
• Find a provider near you: MagellanofIdaho.com/provider-search 
• Access member handbooks and forms: MagellanofIdaho.com/member-handbooks-and-forms 

The website also explains the IBHP and who can get services. If you have Idaho Medicaid, you are already enrolled and can start using services right away. If you do not have Medicaid, you may still qualify based on certain requirements. You can visit the Eligibility page at MagellanofIdaho.com/web/magellan-of-idaho/w/eligibility to learn more about your options and how to apply.