Digital Emotional Wellbeing Program


The Digital Emotional Wellbeing program, powered by NeuroFlow, is available for use by all Idaho Medicaid members who are aged 18 or older. Digital Emotional Wellbeing empowers you to take an active role in your health. It has assessments, activities and digital cognitive behavioral therapy (DCBT) programs. You can learn about and get help with conditions like anxiety, depression, insomnia, chronic pain, and substance misuse. You can watch videos, track symptoms and write about your thoughts in a journal.

Key Features

  • Access behavioral health support 24 hours a day, 7 days a week
  • Complete activities such as deep breathing exercises, yoga, meditation or journaling
  • Track mood, sleep, stress and pain
  • Complete digital cognitive behavioral therapy (DCBT) modules for anxiety, depression, sleep issues, chronic pain, and substance use
  • Sync with other activity tracker like Fitbit, Garmin and MyFitnessPal through Apple Health or Google Fit
  • Access regular assessments that track your wellbeing and clinical symptoms over time

How to sign up

You can only sign up for Digital Emotional Wellbeing if you are a Medicaid member in Idaho. When you create an account, you must do it on the website. Please do not try to create an account on the app.

To create an account:

  1. Visit neuroflow.app.link/Idaho1.
  2. Enter your email and phone number (mobile preferred).
  3. Click the "Next" button.
  4. If you are asked for an invite code, enter Idaho1. 
  5. Follow the steps to set up an account.

FAQs

The program is available to Medicaid members age 18 and older. The program is offered at no cost.

The Digital Emotional Wellbeing program uses NeuroFlow to give you digital CBT-based care. DCBT, or "digital cognitive behavioral therapy", explores the links between thoughts, emotions and behavior. It supports your behavioral health and can help you cope with everyday stresses.

NeuroFlow helps you understand your mental, emotional and behavioral needs. It recommends activities and education to help you learn, cope, and grow. It may also connect you with a therapist or counselor. 

The Digital Emotional Wellbeing program is designed to help you address a wide range of challenges and conditions, including:

Physical Wellbeing

Mental Wellbeing
  • Aging
  • Chronic pain
  • Nutrition
  • Physical activity
  • Pregnancy
  • Sleep
  • Balancing emotions
  • Grief and loss
  • Loneliness
  • Mindfulness and meditation
  • Resilience
  • Stress

Everyday Challenges

Behavioral Health Conditions
  • Caregiving
  • Setting goals 

 

 

 

 

 

 
  • Addiction
  • Alcohol use disorder
  • Anxiety
  • Depression
  • Eating disorders
  • Insomnia
  • Panic disorder
  • PTSD (Post-traumatic stress disorder)
  • OCD (Obsessive-compulsive disorder) 
  • Opioid use disorder
  • Substance use disorder
  • Suicide and suicidal thoughts

The DCBT modules are not available on the web version for self-selection. The DCBT modules are available on the web if you complete a survey or do some other activity within NeuroFlow that triggers the system to recommend that you complete a DCBT module (aka, “content triggers”).  The recommended DCBT module will then appear in your “To-Do” list within NeuroFlow on the web version and can be launched/completed on the web. 

On the mobile app version, you may receive a recommendation based upon content triggers. Or, you may look in the Journey Gallery to find a topic that interests you and select it without doing any specific action to trigger the recommendation. The self-selection option via the Journey Gallery is a functionality that is not available in the web version.

Yes, everything you do within the program is confidential. Your information and activity are kept private. They are never shared outside the program.

As you use the program, you'll answer questions about your mental health. These questions, or assessments, help determine what kind of care you need. Your assessment results might show that you need to talk to someone. If that is the case, the program will recommend therapy or counseling. You'll get specific instructions and links to connect to a care provider.

No, there is no impact on the other benefits that Magellan Healthcare provides.

For technical support:

Contact support@neuroflow.com
Submit tickets through the app (Profile → Help → Contact Tech Support)
Leave a message at 1-855-296-7711, and someone from the support team will call you back.

NeuroFlow is a digital health company that provides cloud-based technology to bridge the gap between mental and physical health. NeuroFlow’s evidence-based programs help individuals take control of their whole health—life, mind and body—through relaxation and mindfulness techniques, strength-building activities, behavior tracking and wellbeing assessments.

You will be asked to sync your data with a fitness tracker when you create an account on the mobile app.

If you create your account on a browser first, or you want to sync with a tracker later, you can change your sync settings in the app. The instructions are different for iOS and Android devices.

Click here to review the help desk article for information on how to sync your fitness tracker.