Emergency & Crisis Support

Emergency and crisis services are inpatient and outpatient services that are needed to evaluate and stabilize a person who needs attention immediately to prevent harm to themselves or others.

Medical Emergencies

A medical emergency is something so bad that a person with no medical training would say someone’s life or long-term health is at risk.

If you have a medical emergency:

  • Call 911, or
  • Go to the nearest emergency room or urgent care center.

You do not have to get approval from Magellan to get emergency services. You may use any hospital or other setting for emergency care. 

Mental Health Crises

A mental health crisis is when a person does something unexpected or suddenly acts in a way that:

  • Puts them at risk of hurting themselves or others, and/or
  • Prevents them from functioning or being able to care for themselves

If you have a Mental Health or Substance Use Emergency (Crisis) 

If you need mental health crisis help, call or text 988 to reach the Idaho Crisis and Suicide Hotline 24 hours a day, 7 days a week.

988 can send out Mobile Response Teams. Mobile Response Teams are staffed by behavioral health professionals who travel to the individual experiencing a crisis and provide assessment, stabilization, and, if needed, triage the individual to a higher level of care.

If you or someone you know is in immediate danger of harm to self or others, go to the nearest crisis center or emergency room.

You do not have to get approval from Magellan to get mental health crisis services. You may use any crisis center, hospital or other setting for mental health crisis care. Any Idaho resident can get crisis help for free, regardless of health insurance coverage.